Refunds, disputes and payouts

Find a payment, refund a guest and see when money reaches your bank.

Video guide coming soon

Refund a payment

  1. Open Payments in the sidebar.
  2. Find the payment and open it.
  3. Click Refund and choose the full or a partial amount.

Payouts

Money from bookings is paid to your bank account automatically. The Payouts section on the Payments screen shows upcoming and past payouts, and lets you change the schedule and bank account.

Disputes

If a guest disputes a payment with their bank, it appears on the Payments screen with what is needed from you and the deadline to respond.

Still stuck?Email us and a real person will help, usually within one working day.
hello@tourdawn.com
Refunds, disputes and payouts · Help · Tourdawn